Contact info: Humantoolbox.se MoreAlive AB (owner) Vita Liljans Väg 55 12760 Skärholmen Sweden VAT SE556839754001 Tel: 08 408 00 440
Customer service via email: info@humantoolbox.se
Purchase
When ordering, an agreement is made when Humantoolbox.se has confirmed the order through an emailed order confirmation. The order confirmation is automated by the Humantoolbox.se database. If you have not received an order confirmation within 24 hours, please contact us. In case of any inaccuracies in e.g. delivery time, price etc. we reserve the right to correct this afterwards.
Price
On the website you can see the prices incl. moms.
Delivery time
Normal delivery time is 1-3 working days after receipt of your order. When purchasing training courses that are IRL, we will inform you of the nearest date when the courses are organized. Online courses are available immediately after purchase
Deliveries
We deliver within Sweden, with PostNord’s fees.
Delay in delivery
If there is a delay in delivery, we will let you know. As a customer, you always have the right to cancel the purchase in case of delivery delays. We will make every effort to fulfill your order. There may be circumstances that make it impossible to complete the order, such as when our supplier is unable to fulfill its commitment to us. We reserve the right to disclaim any compensation to the customer for delays in delivery.
Transport risk
We bear the transport risk, i.e. the risk of the goods being damaged or lost during transportation from our warehouse to you. You bear the risk of any return to us.
Undelivered parcels
For packages that have not been collected and returned to us, a fee of SEK 300 including VAT will be charged to cover gastroshopen.se’s expenses for shipping and administration.
Payment
We use Klarna Checkout with its various payment solutions.
Category Restricted goods
If a product is backordered, we will contact you.
Right of withdrawal
According to the Distance and Home Sales Act, you as a customer have the right to cancel your purchase and refund the amount you paid within 30 days of receiving the goods and without special reason. This is provided that the product is in essentially unchanged condition, i.e. unused and not destroyed or damaged and in such a condition that it can be sold to a new customer without a price reduction. You may not use the item but of course carefully open and examine it. Humantoolbox.se applies the Distance and Home Sales Act. The exception is made-to-order items, as we cannot return to manufacturers in other countries…
Right of withdrawal does not apply to businesses
If you wish to exercise your right of withdrawal, please contact info@humantoolbox.se. Goods that do not meet these criteria will be returned to the customer for return shipping and handling costs without exception. All returns require the customer to save their package number. for possible tracing.
Complaints
According to the Consumer Purchase Act, you as a customer have a right of complaint for 3 years after you have received the goods. Humantoolbox.se applies the Consumer Purchase Act’s right of complaint. If the product is damaged or misdelivered when it arrives, we undertake to rectify the problem free of charge.
ATTENTION! Before returning a defective/misdelivered item, you must contact Customer Services to have the claim approved.
For all returns, the customer is required to save their package number and receipt for possible tracking. When returning the product, the product must be packaged in such a way that the product or its packaging cannot be damaged.
Reimbursements
Humantoolbox.se only reimburses shipping on approved complaint, but only the cheapest insured shipping option Posten offers, upon presentation of a receipt.
Unapproved complaints are stored in our warehouse for 3 months for possible return to the customer at the customer’s request. When paying by credit card, the amount is always refunded to the account that was used for the purchase. It is necessary to indicate the clearing and account number when refunding for orders paid by invoice, advance payment, direct payment or postal advance. If Klarna was used at the time of payment, Klarna AB will handle the refund after we have registered and approved your return.
Undischarged goods
For packages that have not been collected and returned to us, a fee of SEK 300 including VAT is charged to cover Humantoolbox.se’s expenses for shipping and administration.
Privacy and security Personal data
All handling of the consumer’s data is encrypted with the highest level of security, using an SSL certificate.
Humantoolbox.se processes the consumer’s personal data in accordance with the current Privacy Policy.
Disputes and force majeure etc.
In the event of a dispute, our policy is to follow the recommendations of the General Complaints Board.
Any dispute shall be resolved by either the General Complaints Board (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR).
ARN: https://www.arn.se/
General Complaints Board Box 174 101 23 Stockholm EU ODR: https://ec.europa.eu/odr
In the event of war, natural disaster, industrial action in the labor market, government decisions, non-delivery from subcontractors, or similar event beyond our control which could not reasonably be foreseen and affects agreements entered into by Humantoolbox.se, which means that Humantoolbox.se cannot keep the said agreement, shall constitute grounds for Humantoolbox.se to be released from its obligations to fulfill the said agreement.
Cookies
A cookie is a small data file stored on your computer by your browser. Cookies are used to make the visit to our online store as good and efficient as possible and to analyze visitor statistics.
You can easily disable the storage of cookies via your browser settings. Disabling cookies will unfortunately mean that it is not possible to place an order on Humantoolbox.se.
Age limit
We do not accept orders from persons under the age of 18 without parental consent.
Reservations
We reserve the right to cancel orders, whether for inaccuracies such as printing errors, technical problems, final sales or mass orders. In case of misinformation, you as a customer have the right to cancel your purchase, with reference to the Consumer Purchase Act.We reserve the right to stop and credit mass orders or orders from retailers.
There is now a platform for EU consumers and traders to turn to, but only for cross-border e-commerce. This online platform aims to provide all interested parties with a gateway for out-of-court settlement of disputes that have arisen, and can be found at https://webgate.ec.europa.eu/odr.
